Taiwan Mobile Co. (TWM), founded in Feb. 1997, is a leading telecom operator providing mobile, fixed-line, cable TV, and broadband services. As a frontrunner in digital innovation, TWM is repositioning itself as a next-gen technology company that will lead the next revolution in the Telecommunications, Internet, Media & entertainment, and E-commerce (T.I.M.E.) sectors by implementing “6C” strategies – Coverage, Convergence, Content, Channel, Cloud, and CSR. As the 5G communications era has dawned, TWM officially launched its 5G services on July 1, 2020. It also launched a rebranding initiative to reinvent itself into a company advocating the brand spirit of “Open Possible.” TWM will propel its transformation into a regional enterprise by following the 5“G”+ guidelines – Gift, Group, Grit, Green, and GSEA. Following these guidelines, TWM will leverage its in-house big data and massive user base (Gift), create more synergy with momo, AppWorks, Kbro, and the Fubon Group (Group), with sustainability in mind (Green), over a 10-to-15-year time horizon (Grit), to expand footholds in Southeast Asia (GESA).

Harnessing the Power of Connectivity and Technology

TWM continues to provide more popular services and experiences on its 5G platform and to expand its efforts to include more innovative applications and industries. By doing so, its users can experience the new applications enabled by 5G high-speed transmission anytime, anywhere. In particular, MyVideo, MyMusic, and MyBook are actively investing in quality content to grow and nurture the Streaming video. TWM has also expanded into the gaming market. It is collaborating with Riot Games to create a new business model for telecoms to serve as agents for video games and has partnered with NVIDIA Corp. to build the "GeForce NOW" cloud-based gaming platform. Additionally, by collaborating with Formosa Plastics Transport Corp., TWM has expanded into industrial and commercial 5G automated driving to accelerate its positive impact beyond that of a typical 5G operator.

To rebuild a new order for Taiwan's telecommunications industry, TWM merged with Taiwan Star at the end of 2021 to form the "5G Taiwan Team", setting a new milestone for Taiwan's 5G development and creating positive benefits for users, all stakeholders, as well as Taiwan. In Oct. 5, 2022, TWM officially launched a brand new platform "OP Life" -- a one-stop integrated service -- to offer an innovative and ultimate audiovisual experience of home media for users.

Leading the Way in Sustainability in Telco

While TWM has retained its position as an innovative telecom, it also prides itself on its outstanding ESG efforts. Since joining the Global Enabling Sustainability Initiative (GeSI) in 2016, it has worked with ICT providers worldwide to achieve sustainability objectives. Adhering to its overarching principle of “Think Sustainable, Act Responsible,” it further launched the project “Zetta Connected 2030” aligning with the 17 UN SDGs. Its strong ESG performance has made TWM selected for inclusion in the 2021 DJSI World for the 5th year and rank first in the global telecom industry for a 2nd year in a row. As we accelerate 5G development, TWM is especially committed to environmental governance. TWM has followed TCFD guidelines as the main framework for evaluating and managing corporate climate risk since 2018 and promoted five core strategies, of which “enhancing the ratio of green energy consumption” has been the top priority. In March 2022, Taiwan Mobile became the first telecom operator in Taiwan to join RE100, a global renewable energy initiative, and committed to sourcing 100% renewable electricity across its entire operations by 2040. In May, the board of directors formally pledge by reaching Net Zero emissions by 2050 and upgraded the "Sustainability Development Steering Committee" to the level of board of directors. The chairman and all independent directors serve as members, and supervise the task groups of sustainable development, environmental management, occupational safety and health, innovation management, etc. at the current management level, so as to enhance the height and breadth of the company's sustainable governance. Additionally, TWM adopts science-based targets and aims to reduce Scopes 1 and 2 emissions by 30% and Scope 3 emissions by 15% by 2030 compared with a 2019 baseline, while striving toward a future goal of net-zero emissions.

TWM’s biggest goals in working toward the merger with T Star were to better integrate the 5G spectrum, make the deployment of base infrastructure for mobile communications more efficient, and take another step toward a low-carbon, sustainable future. Once this merger is completed, a 3G network and thousands of redundant 4G base stations will be eliminated, and those changes along with TWM’s smart, energy-saving systems will save 74 million kWh in power consumption annually. TWM is committed to offering enhanced customer experiences and improving people’s life with technology. Thus, looking ahead, TWM will further advance 5G technology and applications by leveraging thriving ecosystems, and in the meantime will continue the healthy momentum of its subsidiary momo, the e-commerce giant. TWM is accelerating its business transformation while keeping its sustainability promises to help shape a brighter future.